Frequently Asked Questions

We are an AI product studio and consultancy based in Kampala, Uganda. We build and run our own platforms, including SAFESeq for genomics, SAFEKemia for chemistry education, SAFElytics for no-code machine learning, SafeZell for field sales, SafeFood Manager for food safety compliance and AMR Lens Africa for antimicrobial stewardship. We also build custom AI systems for clients, train teams, and advise organisations on using AI responsibly.

We reply to every message within 24 hours, Monday to Sunday. If something is urgent, WhatsApp or call us on +256 775 323 200 and you will usually hear back the same working day.

Our head office is in Kampala, Uganda, and we work with clients across Africa and further afield. Most of the work happens remotely. Where a project needs us in the room, we travel within Uganda and the wider region.

It starts with a free discovery call. We work in four stages: research, design, build and deliver. The first conversation is a short one about your problem, the data you have and what you are working with. After that you get a written proposal covering scope, timeline and cost, and nothing gets built until you are happy with it.

It depends on what you need. A training session or an advisory engagement sits at one end of the range, a full production platform at the other. We quote per project after a scoping call, and we break the proposal into phases so you can start small and grow. Several of our platforms are also available off the shelf, which is usually faster and cheaper than commissioning something new.

A focused pilot or proof of concept usually takes a few weeks. A full production platform takes a few months, delivered in phases so you see working software early rather than waiting until the end. We agree the schedule in the proposal before any work starts.

Yes. SAFESeq, SAFEKemia, SAFElytics, Invoice Master Pro, SafeFood Manager and SAFEUZAZI AI are live and you can reach them from our Products and Services page. AMR Lens Africa is available as an Android download. Book a demo and we will walk your team through whichever one fits your work.

You own your data, always. For custom development, we agree ownership of the finished solution in writing before work begins. Clients normally keep the code and models built specifically for them, while the platform components we already owned stay ours and are licensed to you.

We design for it from the start: access limited to the people who need it, encryption in transit, and collecting as little as the job requires. When a project involves personal or health data, we put the lawful basis, retention period and processing terms in writing. How we handle data on this website is set out in full in our Privacy Policy.

Yes. Data sovereignty matters to us, which is why SAFESeq runs on African-controlled cloud infrastructure. Depending on the project, we can deploy to your own cloud account, to a regional host, or onto servers you run yourself.

Yes. Every delivery ends with a proper handover, documentation and training for your team. From there we offer ongoing support, monitoring and improvements under a maintenance agreement built around the system we delivered.

We run hands-on masterclasses, workshops and courses for corporate, healthcare and research teams, covering practical machine learning, computer vision, natural language processing and genomics analytics. SAFE Academy, our longer certification and job placement programme, is launching soon and the waitlist is open.

Yes. We work with research and public health institutions on genomics, antimicrobial resistance surveillance and clinical decision support, and we contribute to policy work on safe and inclusive AI across the region. Get in touch if you have a partnership or a grant collaboration in mind.